Security and Safety Coordinator
2 weeks ago
Job Overview
A Security and Safety Coordinator plays a crucial role in ensuring the safety and security of hotel guests, staff, and property. This position aims to provide a reassuring presence, enhancing guests' comfort and peace of mind through visible security measures. The coordinator may be stationed at the main office to oversee security protocols and conduct health checks as necessary.
Key Qualifications
+ A High School diploma or equivalent is preferred, along with experience in hospitality or a related field.
+ Completion of a Safety and Security Training program that meets state regulations.
+ Certification in CPR, First Aid, and the Heimlich maneuver.
Core Responsibilities
+ Engage with guests and team members in a friendly, service-oriented manner.
+ Adhere to attendance policies in accordance with Aimbridge Hospitality standards, with schedules varying based on hotel needs.
+ Maintain a professional appearance, including proper uniform and name tag as per brand guidelines.
+ Follow Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
+ Manage phone communications and dispatch promptly, demonstrating effective two-way radio etiquette.
+ Keep visual contact with the Front Desk and main entrance while stationed in the lobby.
+ Document daily activities and maintain confidentiality regarding guest and staff incidents.
+ Conduct briefings with Guest Services staff at the start and end of shifts.
+ Verify identification for visitors and authorized personnel accessing secured areas.
+ Be aware of local and state legal limitations relevant to the position.
+ Assist guests with room access and inquiries.
+ Investigate thefts, accidents, and complaints, serving as the initial responder and collaborating with hotel leadership to complete incident reports.
+ Provide assistance to external agencies when necessary.
+ Offer escort services as required.
+ Support HR and management in addressing staff conflicts.
+ Manage situations involving intoxicated guests appropriately.
+ Familiarize yourself with hotel and guestroom locking mechanisms.
+ Respond to security alarms and monitor surveillance systems as applicable.
+ Challenge suspicious individuals to ensure safety.
+ Conduct safety inspections, checking for hazards and securing property.
+ Assist during medical emergencies by administering First Aid, CPR, or the Heimlich maneuver as needed.
+ Collaborate with hotel leadership to complete incident reports accurately.
+ Handle deliveries and fulfill guest requests as necessary.
+ Aid the Front Desk with express check-outs and other operational needs.
+ Manage lost and found items according to established protocols.
+ Participate in special events and perform additional duties as required.
Company Overview
Aimbridge Hospitality is a leading third-party hotel management company, boasting a diverse portfolio of over 1,550 hotels across 50 states and 22 countries. Our commitment to exceptional service and operational excellence drives our associates to excel in a culture that fosters growth and inspiration.
Benefits
Upon completion of an initial waiting period, full-time employees are eligible for a comprehensive benefits package, which includes:
+ Daily Pay options available.
+ Medical, Dental, and Vision Insurance.
+ Short-Term and Long-Term Disability Coverage.
+ Life Insurance and AD&D coverage.
+ Paid Time Off.
+ Employee Assistance Programs.
+ 401k Retirement Savings Plan.
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