Client Service Manager

1 week ago


Yakima, Washington, United States Marsh McLennan Agency-Northwest Full time
About the Role

We are seeking a highly skilled and passionate Client Service Manager to join our team at Marsh McLennan Agency-Northwest. As a Client Service Manager, you will be responsible for delivering exceptional customer service and support to our clients, ensuring a smooth and seamless experience.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Account Management: Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions.
  • Insurance Marketing: Work with customers and carriers to handle incoming service requests, negotiate with carriers, and prepare presentation and proposal materials.
  • Analysis and Recommendations: Provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
  • Record Keeping: Maintain accurate and up-to-date records on customers in our agency management system.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell insurance products and services to customers.
  • Quality Control: Ensure quality control through proper file documentation and maintenance, adhering to organization policies and procedures.
Requirements
  • Client Service Expertise: Proven experience in delivering exceptional customer service and support.
  • Business Acumen: Strong understanding of business principles and practices.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with clients and colleagues.
  • Team Player: Ability to work collaboratively as part of a team, maintaining positive relationships with colleagues.
  • Adaptability: Willingness to adapt to changing industry conditions and client needs.
  • Professional Development: Commitment to ongoing learning and professional development.
What We Offer

We offer a competitive compensation package, including a salary range of $46,400-$86,400/year, performance-based incentives, annual profit sharing, and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.



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