Insurance Customer Service Manager

1 week ago


Yakima, Washington, United States Marsh McLennan Agency-Northwest Full time
About the Role

We are seeking a highly skilled and motivated Client Manager to join our team at Marsh McLennan Agency-Northwest. As a Client Manager, you will be responsible for delivering exceptional customer service and support to our clients, ensuring a smooth and seamless experience.

Key Responsibilities
  • Manage day-to-day customer service interactions and maintain strong relationships with clients.
  • Work with customers and carriers to handle incoming service requests and negotiate insurance marketing.
  • Provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
  • Update customer information and maintain accurate records in our agency management system.
  • Upsell and cross-sell opportunities with colleagues to find and follow-through on.
  • Ensure effective and efficient customer service through proper file documentation and maintenance.
Requirements
  • Proven experience in client service and customer support.
  • Strong understanding of business and people.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing industry needs and client requirements.
  • Commitment to delivering exceptional customer service and support.
What We Offer

We offer a competitive compensation package, including a salary range of $46,400-$86,400/year, performance-based incentives, annual profit sharing, and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.

We value diversity, equity, and inclusion and are committed to creating a workplace that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients.



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