Customer Support Specialist

3 weeks ago


Gilbert, Arizona, United States Best Buy Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Geek Squad Agent. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support and solutions.

Key Responsibilities

  • Provide exceptional customer service during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and taking detailed notes
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents

Requirements

  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekends

About Us

As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online, and in customers' homes.

Our Culture

We are committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.



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