Customer Service Representative

4 weeks ago


West Henrietta, United States US Tech Solutions Full time
About the Role: We are seeking a skilled Customer Service Representative to join our team at US Tech Solutions. This is an exciting opportunity for individuals who thrive in fast-paced environments and have excellent communication skills.

In this role, you will be responsible for delivering quality service to clients utilizing our background check system. You will interact with clients via phone, email, chat, and other channels, ensuring timely resolution of their queries. Your intermediate knowledge of products and industry policies will enable you to provide informed support and identify opportunities for process improvement.

The ideal candidate will possess strong organizational skills, with the ability to prioritize tasks effectively. A mentorship role is also available for less experienced teammates. If you have 2+ years of customer service experience and an associate degree or higher, we encourage you to apply.

About Us: US Tech Solutions is a global staff augmentation firm providing talent on-demand and total workforce solutions. Our mission is to deliver exceptional service and support to our clients, empowering them to achieve their goals.

Key Responsibilities:
  • Deliver quality service to clients via various communication channels
  • Maintain intermediate working knowledge of products and industry policies
  • Identify opportunities for process improvement and collaborate with leaders to implement changes
  • Serve as a mentor for less experienced teammates


Estimated Salary: $60,000 - $80,000 per year

Why Join Our Team? At US Tech Solutions, we offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.

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