Assistant Facility Manager, Valet Operations

2 days ago


Philadelphia, Pennsylvania, United States SP+ Full time
Job Overview

At SP+, we're driven by our promise to make every moment matter for a world on the go. As an Assistant Facility Manager, Valet Operations, you'll play a key role in delivering exceptional guest experiences, fostering strong client relationships, and promoting a professional image. Your expertise will help create and implement a successful staging plan, maximizing parking capacity and ensuring seamless operations.

Responsibilities
  • Collaborate with the team to improve client and guest satisfaction through exceptional service.
  • Ensure timely and courteous assistance to guests, including answering questions, assisting with vehicles, and providing safe and professional driving services.
  • Develop and maintain a thorough knowledge of the valet operation, including major streets, landmarks, and freeways in the area.
  • Create staffing schedules based on anticipated daily vehicle volume and maintain compliance with standard operating procedures.
  • Process daily paperwork according to audit compliance standards and report any safety hazards or unusual occurrences to the Facility Manager.
  • Assist with hiring, training, and coaching a high-performing valet team and substitute for any position as needed.
Requirements

To succeed in this role, you'll need:

  • A high school diploma and a minimum of six months of valet experience.
  • A valid state-issued driver's license with a current address and an acceptable driving record.
  • Excellent communication and interpersonal skills, with the ability to respond to requests for service and assistance in a courteous and professional manner.
  • Adaptability and a strong guest orientation, with the ability to deal with change, delays, or unexpected events.
Benefits

As an SP+ team member, you'll enjoy:

  • Competitive wages and excellent benefit packages, including medical, dental, vision, life, disability, accident, and flexible spending account plans.
  • A company match 401(k) plan and vacation time.
  • Opportunities for growth and development through our internal training program, SP+ University.
  • Access to smart budgeting and savings tools through Payactiv.


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