Valet Parking Attendant

2 days ago

Philadelphia, Pennsylvania, United States Reimagined Parking Full time
Job Summary

We are seeking a skilled and customer-focused Valet Parking Attendant to join our team at Reimagined Parking. As a Valet Parking Attendant, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional service that exceeds our customer's expectations.

Key Responsibilities
  • Coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when needed.
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
  • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
  • Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device.
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles.
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle.
  • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
  • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary.
  • Immediately report any incidents or claims to Operations Manager or Shift Lead.
  • Request and collect relevant fees for use of service.
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary.
  • Communicate professionally at all times with guests, client, and teammates.
Requirements
  • At least 18 years of age.
  • Valid driver's license.
  • Ability to operate manual transmission vehicles (stick shift).
  • Excellent customer service and communication skills.
  • Ability to verbally communicate with guests.
  • Acceptable driving record and motor vehicle report (MVR).
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift.
  • Previous valet experience preferred.
Benefits
  • Comprehensive Medical, Dental, and Vision Plans.
  • Life and Disability Insurance.
  • 401K Plan with Generous Employer Match and Immediate Vesting.
  • Generous Paid Time Off (PTO).

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