Connected Care Implementation Specialist

1 week ago

Saint Paul, Minnesota, United States Cochlear Full time
About the Role

Cochlear is seeking a highly skilled Connected Care Implementation Specialist to join our team. As a key member of our implementation team, you will play a critical role in ensuring the successful deployment of our Connected Care services and solutions to our customers.

Key Responsibilities
  • Act as the Connected Care implementation subject matter expert internally and externally
  • Participate in customer discovery meetings to understand their needs and develop tailored solutions
  • Develop proposals for Connected Care services and solutions, including recommendations for products, processes, and timelines for implementation and metrics to measure success
  • Project manage the implementation process for customers and internal teams, ensuring seamless execution and timely delivery
  • Partner with operations, compliance, data privacy, and security teams to ensure successful Connected Care implementation
  • Act as a liaison between customers and internal teams, providing clear communication and ensuring alignment on project goals and objectives
  • Execute approved implementation plans, including identifying core customer teams, conducting customer training, and software testing, as well as patient communication recommendations across various clinics
  • Be on-site with customer teams at key project milestones and as needed to ensure successful implementation
  • Define and document sustainable adoption and utilization models for Connected Care portfolio across various clinics
  • Lead ongoing and future development of the Connected Care Implementation Team, identifying new tools, services, or materials needed to offer best-in-class customer experience
  • Conduct ongoing refinement of the implementation process based on experience and metrics, ensuring continuous improvement and optimization
  • Report progress and feedback to leadership, sales, product, and collaborating teams, ensuring alignment and transparency throughout the implementation process
  • Conduct post-implementation customer follow-up to ensure successful adoption and satisfaction
Requirements
  • Minimum of 5 years of experience working with clinics or hospitals to implement new technologies or in clinical operations
  • Experience in Audiology or ENT clinics a plus
  • Able to run multiple implementation projects at various stages simultaneously, prioritizing tasks and managing multiple stakeholders
  • Collaborate successfully with customers and cross-functional internal teams, ensuring clear communication and alignment on project goals and objectives
  • Can effectively and professionally interact with patients, clinicians, and administrators as needed, providing exceptional customer service and support
  • Experience with clinic and hospital protocols, workflows, and EMR and IT systems, ensuring seamless integration and implementation
  • Prior experience implementing digital health solutions a plus, with a strong understanding of the latest technologies and trends
  • Communicates implementation project status and risks to appropriate cross-functional teams, ensuring transparency and alignment throughout the implementation process
  • Demonstrate professionalism and ensure high-level customer satisfaction, meeting or exceeding customer expectations
  • Travel up to 75% of the time, with occasional on-site visits to customer clinics and hospitals
Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits, including medical, dental, vision, life, and disability insurance, as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan, and pet insurance.

Pay Range in the United States: $85,000 - $93,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.

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