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Patient Services Representative
2 months ago
Since its inception in 1970, Salud has dedicated itself to delivering a comprehensive Medical Home for patients, integrating medical, dental, behavioral health services, and clinical pharmacists in a collaborative care model. Our mission is to enhance the quality of life for individuals who may have limited access to healthcare services, ensuring that we serve everyone without regard to their insurance status or financial capability.
Position Overview
The Customer Service Associate (CSA) plays a crucial role in fostering a welcoming environment, demonstrating exceptional customer service, and ensuring a positive experience for all patients at Salud. The CSA engages in a collaborative care approach, empowering patients and their families in managing their health and making informed decisions.
We Offer:
- Competitive Salary - $19.00 to $21.00 per hour
- Work Schedule - Monday to Friday, 8 am to 5 pm
- Medical Coverage (Including Free Services at All Salud Facilities)
- Dental Benefits (Employee Discounts at All Salud Dental Facilities)
- Vision Insurance
- Flexible Spending Accounts
- Basic Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- Accident and Critical Illness Insurance
- Employee Assistance Program
- Generous Vacation Accrual
- 10 Paid Holidays Annually (Including 2 Floating Holidays and Paid Birthday)
- 8 Paid Sick Days Annually
About Our Clinic:
Our medical practice is vibrant and dynamic. We treat our patients with the utmost respect and care for their physical, emotional, and mental well-being, fostering a lively atmosphere that brings joy to all who visit. A positive attitude is essential to the healing process.
A Day in the Life of a Customer Service Associate (CSA) at Salud:
Your genuine compassion welcomes patients as they prepare to see their healthcare providers. You may take on roles such as greeter, front desk receptionist, or cashier. Your responsibilities include checking in patients for their appointments, assisting with check-outs, making reminder calls, addressing inquiries, managing patient concerns, and much more to ensure a positive experience for everyone.
Qualifications
Minimum Requirements
Education:
- High school diploma or GED is required.
- Preferred: One year of front desk or customer service experience in a healthcare setting.
- Bilingual in English and Spanish is preferred.
- Ability to collaborate effectively with other patient care team members.
- Strong communication skills to interact clearly and appropriately with patients.
- Professional demeanor and a positive attitude.
- Proficient in basic mathematics.
- Ability to learn and apply complex policies and procedures.
- Strong reading comprehension and writing skills.
- Proficient in keyboarding and word processing.
- Preferred: One year of clerical office experience.
- Familiarity with medical and dental terminology is preferred.
- Sensitivity to the needs of low-income and ethnic minority communities.
- Willingness to become proficient in using office equipment and electronic health record systems.
- Ability to follow oral and written instructions accurately.
- Flexibility to work evening or weekend hours as needed.
- Ability to work under pressure and manage stress effectively.
- Strong problem-solving skills to identify and correct errors.
- Exhibits excellent customer service skills.
- Ability to explain complex concepts in an understandable manner.
- Familiarity with computer applications (MS Office, PowerPoint, Chrome, etc.).
Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees based on age, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other status protected by law. All information will be kept confidential according to EEO guidelines.
