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Customer Service Representative

2 months ago

Rochester, New York, United States Think Bank Full time
Position Overview

At Think Mutual Bank, we are dedicated to empowering our clients to enhance their financial well-being. If you possess a strong commitment to exceptional customer care and demonstrate a positive attitude while addressing essential inquiries, the role of a Teller could be an excellent starting point for your professional journey.

In this role, you will have the opportunity to make a significant impact on our clients' lives daily, as they will rely on you as their trusted consultant and supporter. You will be equipped to assist clients in making well-informed choices regarding their financial requirements by responding to their inquiries, resolving concerns, or guiding them to the appropriate department.

As a Teller, your daily responsibilities may include:

  • Welcoming clients and ensuring they feel valued, while also reconnecting with familiar faces
  • Executing transactions to assist clients in managing their finances effectively
  • Identifying ways to enhance the convenience of financial services for clients, such as aiding them in enrolling for online banking and mobile deposits
  • Playing a crucial role in providing tailored solutions for clients by suggesting additional products and services that align with their needs
  • Collaborating closely with your Think Bank colleagues and referring clients to specialists in mortgage, insurance, investments, and small business

Qualifications:

  • High school diploma or GED equivalent is required
  • A Bachelor's degree is preferred
  • At least six months of experience in customer service

Work Schedule: This is a full-time position requiring 40 hours per week. The working hours will vary from early morning to early evening, Monday through Friday, with limited hours on Saturdays.

Benefits: This position comes with a comprehensive benefits package, including:

  • Health insurance with HSA contributions
  • Dental and vision insurance
  • Up to 23 days of paid time off annually
  • Seven paid holidays
  • Four weeks of paid family leave
  • Up to 7.5% employer match on 401(k)
  • Tuition reimbursement
  • Clothing allowance

At Think Mutual Bank, we foster an open culture that encourages employees to deliver exceptional financial care to clients every day. Our compensation structure emphasizes quality outcomes rather than quantity, ensuring that our team members are rewarded for their contributions to customer satisfaction.

We are committed to creating a workplace where all employees have the opportunity to achieve their aspirations. We value diversity in thought, style, culture, ethnicity, and experience, recognizing that inclusion strengthens our organization.

Think Mutual Bank is an Equal Opportunity Employer, M/F/Disability/Veteran.