Infinite Electronics Representative

1 month ago

North Andover, Massachusetts, United States Infinite Electronics, Inc. Full time
About the Role

Infinite Electronics, Inc. is seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. As a key member of our Customer Success Center, you will be responsible for delivering exceptional service to our customers through every interaction.

Key Responsibilities
  • Customer Engagement: Handle a high volume of customer inquiries and issues while maintaining a customer-centric attitude and providing solutions with empathy.
  • Relationship Building: Build positive relationships with customers by identifying their needs, researching issues, and providing solutions that meet their expectations.
  • Conflict Resolution: Maintain customer satisfaction and loyalty during difficult interactions by leveraging outstanding conflict resolution skills and providing timely resolutions.
  • Collaboration: Communicate and collaborate cross-departmentally to ensure accurate and up-to-date information is provided to customers.
  • Process Improvement: Collaborate on compiling information to continually improve the customer experience and drive company strategy.
  • Recommendations: Recommend improvements for systems and processes to boost organizational efficiency and improve customer satisfaction.
  • Performance Metrics: Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
Requirements
  • Core Values: Embody Infinite Electronics, Inc.'s core values of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
  • Communication Skills: Display strong communication skills (written and verbal), active listening skills, and interpersonal skills.
  • Technical Skills: Demonstrate computer proficiency in Microsoft Word, Excel, and Outlook, with the ability to use multiple programs concurrently.
  • Adaptability: Motivation and ability to learn new concepts quickly and adapt to a changing and fast-paced environment.
  • Teamwork: Demonstrate a strong work ethic through collaboration with peers, fostering a strong culture of teamwork.
  • Curiosity: Curious mind with an aptitude for learning and a desire to continuously improve processes and procedures.
  • Reliability: Reliable, dependable, and highly organized with strong time management skills.
  • Attention to Detail: Task-oriented with an attention to detail and a focus on delivering high-quality results.
Education and Experience
  • Experience: 1-2 years minimum in a high-paced customer-facing sales or service environment.
  • Interdepartmental Experience: Experience interacting between multiple brands and multiple internal systems preferred.
  • Education: High School Diploma required, with a college degree preferred.
  • Technology Experience: Technology-related B2B experience preferred.
About Infinite Electronics, Inc.

Infinite Electronics, Inc. is an Equal Employment Opportunity and Affirmative Action employer, committed to building a diverse workforce. We actively encourage women, minorities, people with disabilities, and veterans to apply.

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