Freight Audit Manager

3 days ago


Alpharetta, Georgia, United States Intelligent Audit Full time

We are seeking a skilled Freight Audit Manager to join our team at Intelligent Audit. As a key member of our team, you will play a crucial role in helping our clients achieve success by ensuring customer satisfaction and growth with Tier 2 level accounts.

Responsibilities

The successful candidate will be responsible for:

  • Continuously assessing customer satisfaction
  • Maintaining updated issues lists and communicating them regularly with customers
  • Coordinating project issue resolution across different functional teams
  • Summarizing product feedback gathered from customer meetings and acting as an advocate for our customers with internal development and product teams
  • Providing operational insights to customers regarding savings and cost savings opportunities
  • Leading customer yearly business review
  • Troubleshooting - GL coding exceptions, payments, reporting
  • Assisting with reporting requests/questions
  • Monitoring, creating KPIs around customer health
  • Reviewing weekly customer health report per customer
  • Providing direct support for renewal activities associated with their accounts
  • Using Proprietary FA&P software to extract and enrich freight pay reports upon ad-hoc or scheduled requests from clients

Requirements

To be successful in this role, you will need:

  • Excellent verbal, interpersonal, and written communication skills
  • A team player with the ability to operate effectively in a fast-paced environment
  • The ability to work with all levels of internal staff, as well as outside clients and partners
  • Strong analytical, problem-solving, and decision-making capabilities
  • Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
  • Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
  • The ability to communicate effectively with both technical and non-technical audiences
  • Comfort with a remote team environment
  • Proficiency in online meeting applications (Zoom, MS Teams, Others)
  • Strong customer-facing experience
  • Demonstrated success in a collaborative, entrepreneurial, and dynamic work environment where team members are open, flexible, and adaptable to the needs of the organization

Qualifications

The ideal candidate will have:

  • A Bachelor's degree or similar experience
  • Minimum 3+ years of relatable experience (audit, finance accounting, logistics, transportation)
  • Freight, Pay & Audit experience preferred
  • Technical aptitude and advanced skill with Microsoft Office, including solid Excel skills and proficiency with V Look-ups, Pivot Tables, and conditional formatting

Our estimated salary range for this position is $70,000-$95,000 per year, based on location and experience.



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