Freight Audit Manager
3 days ago
We are seeking a skilled Freight Audit Manager to join our team at Intelligent Audit. As a key member of our team, you will play a crucial role in helping our clients achieve success by ensuring customer satisfaction and growth with Tier 2 level accounts.
Responsibilities
The successful candidate will be responsible for:
- Continuously assessing customer satisfaction
- Maintaining updated issues lists and communicating them regularly with customers
- Coordinating project issue resolution across different functional teams
- Summarizing product feedback gathered from customer meetings and acting as an advocate for our customers with internal development and product teams
- Providing operational insights to customers regarding savings and cost savings opportunities
- Leading customer yearly business review
- Troubleshooting - GL coding exceptions, payments, reporting
- Assisting with reporting requests/questions
- Monitoring, creating KPIs around customer health
- Reviewing weekly customer health report per customer
- Providing direct support for renewal activities associated with their accounts
- Using Proprietary FA&P software to extract and enrich freight pay reports upon ad-hoc or scheduled requests from clients
Requirements
To be successful in this role, you will need:
- Excellent verbal, interpersonal, and written communication skills
- A team player with the ability to operate effectively in a fast-paced environment
- The ability to work with all levels of internal staff, as well as outside clients and partners
- Strong analytical, problem-solving, and decision-making capabilities
- Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
- Proficiency in MS Office applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
- The ability to communicate effectively with both technical and non-technical audiences
- Comfort with a remote team environment
- Proficiency in online meeting applications (Zoom, MS Teams, Others)
- Strong customer-facing experience
- Demonstrated success in a collaborative, entrepreneurial, and dynamic work environment where team members are open, flexible, and adaptable to the needs of the organization
Qualifications
The ideal candidate will have:
- A Bachelor's degree or similar experience
- Minimum 3+ years of relatable experience (audit, finance accounting, logistics, transportation)
- Freight, Pay & Audit experience preferred
- Technical aptitude and advanced skill with Microsoft Office, including solid Excel skills and proficiency with V Look-ups, Pivot Tables, and conditional formatting
Our estimated salary range for this position is $70,000-$95,000 per year, based on location and experience.
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