Insurance Billing Specialist

3 days ago


Lake Mary, Florida, United States CNA Insurance Full time
Job Overview

We are seeking a skilled Billing & Collections Coordinator to join our team at CNA Insurance. In this role, you will be responsible for handling internal and external customer calls and emails related to billing and policy status.

The ideal candidate will have strong communication and analytical skills, with the ability to work independently and proactively to identify and resolve problems.

This is a full-time position with a competitive salary range of $55,000 - $75,000 per year, depending on experience.

Key Responsibilities
  • Conduct contacts via phone or email with external customers to pursue collection or resolution of aged receivables.
  • Analyze and reconcile financial data to ensure accuracy of all transactions and open balances.
  • Determine and initiate actions to resolve issues and disputes, such as corrections, policy cancellations/reinstatements, balance transfers to legal collections, etc.
Requirements
  • A minimum of two years of relevant experience in a similar role.
  • Strong written and verbal communication skills, including professional phone etiquette.
  • Analytical skills with the ability to work independently and proactively to identify and resolve problems.


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