Insurance Collections Specialist

3 days ago


Lake Mary, Florida, United States CNA Insurance Full time
Job Overview

We are seeking a highly skilled Insurance Collections Specialist to join our team at CNA Insurance. The successful candidate will have excellent communication skills, analytical abilities, and the capacity to work independently in pursuit of resolving aged receivables.

Key Responsibilities:

  • Conducting thorough analyses and balance reconciliations of financial data to ensure accuracy of all transactions and open balances.
  • Determining and initiating actions such as corrections, policy cancellations/reinstatements, balance transfers to legal collections, etc. to resolve issues and disputes.
  • Maintaining detailed file activity documentation through closure of collection efforts.
  • Communicating professionally and effectively with internal and external customers, building strong relationships and providing superior service.

Requirements:

  • A minimum of two years of relevant experience in customer service or collections, preferably within the insurance industry.
  • An associate's degree or equivalent is required.
  • Strong written and verbal communication skills, analytical abilities, and solid computer skills including Microsoft Office Suite and other business-related software.

Salary Estimate: $55,000 - $65,000 per annum, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off.



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