Server Systems Administrator
7 days ago
The Server Systems Administrator will provide Tier 3 IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.
Key Responsibilities:
- Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer's problem at Tier 1 or Tier 2 Help Desk support.
- Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions.
- Perform maintenance and technical support for network security applications such as, hard-disk encryption.
- Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.
- Install or configure third party software applications, associated patches and security updates or version updates, and troubleshoot errors associated with the installation of the software for approximately (6) Commercial-off-the Shelf (COTS) 3rd party software applications, including: Citrix and other business software products, within a Windows 10 desktop environment.
- Troubleshoot software and applications that fail to function according to software design.
Requirements:
- Excellent verbal and written communication skills
- Ability to organize and facilitate planning and demonstrations
- Ability to track, manage, and ensure projects tasks are completed in a timely manner
- Knowledge of Windows Server 2016/ 2019/ 2022
- Knowledge of Windows Server Update Services (WSUS)
- Knowledge of SharePoint Server
- Knowledge of Assured Compliance Assessment Solution (ACAS)
- Knowledge of Symantec End Point
- Knowledge of VMware
- Knowledge of Adobe
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