Food and Beverage Server

2 weeks ago


Bluffton, South Carolina, United States SERG Restaurant Group Full time
Position Overview

As a vital member of our team, the Server is responsible for delivering exceptional service to enhance the dining experience for our guests. The primary goal is to embody the spirit of Coastal Hospitality, ensuring guests feel welcomed and valued.

Key Responsibilities
  • Exhibit a professional demeanor that aligns with the mission of the SERG Restaurant Group.
  • Observe and engage with guests to guarantee satisfaction with their meals and service, addressing any concerns with promptness and courtesy.
  • Process guest payments efficiently.
  • Record food orders accurately, whether by memorization or inputting into the POS system for kitchen staff.
  • Take beverage and food orders from guests with attention to detail.
  • Verify guest identification to comply with age restrictions for alcohol service.
  • Serve food and beverages, including specialty dishes, as required.
  • Present menus and provide insightful answers regarding menu items and restaurant services.
  • Inform guests about menu updates and daily specials, offering recommendations based on their preferences.
  • Clear tables and counters after guests have finished their meals.
  • Prepare and serve a variety of drinks, including wine, ensuring proper presentation.
  • Set up dining areas and food stations for upcoming shifts or large parties.
  • Restock service areas with necessary supplies, including food and tableware.
  • Explain preparation methods and ingredients of menu items to guests.
  • Prepare tables for dining, ensuring all items are set correctly.
  • Assist in maintaining cleanliness in the dining area, including sweeping and mopping floors.
  • Provide guests with information about local attractions and directions as needed.
  • Participate in all scheduled meetings and training sessions, contributing ideas for improvement.
  • Collaborate with team members to meet guests' needs and ensure smooth restaurant operations.
  • Support fellow employees by filling in as necessary to maintain service standards.
Position Requirements
  • Must be at least 18 years old.
  • Basic understanding of dining service procedures.
  • Competent in basic math skills.
  • Availability to work various shifts, including nights and weekends.
  • Ability to communicate effectively in the predominant language of guests.
  • Proficient in handling cash and operating a point-of-sale system.
  • Capable of standing for extended periods (up to 5 hours).
  • Able to lift and carry trays and containers weighing up to 25 pounds.
  • Eligibility to work in the United States.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits
* Health Insurance for Full-Time employees
* Supplemental Insurance for both full-time and part-time employees
* Discounts at our sister restaurants
* Opportunities for career advancement.

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