Loft Sales Associate

1 day ago

Rochester Hills, Michigan, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our Loft brand is dedicated to creating modern, feminine, versatile clothing that makes women feel confident and beautiful. We're committed to providing an exceptional client experience, and we're seeking a talented Sales Associate to join our team.

Job Summary:
We're looking for a motivated and customer-focused Sales Associate to work weekends at our Loft store in Rochester Hills, MI. As a Sales Associate, you'll be responsible for providing exceptional client service, building relationships with clients, and driving revenue through sales and promotions. You'll also be responsible for maintaining a safe and well-maintained store environment, adhering to company policies and procedures, and participating in inventory preparation and other tasks as assigned.

Key Responsibilities:
  • Provide exceptional client service by anticipating client needs, exceeding expectations, and adhering to company service standards.
  • Build relationships with clients, create client loyalty, and have the ability to multi-task while servicing internal and external clients.
  • Address client concerns, coming to resolution when possible, and involving management where appropriate.
  • Portray a gracious, friendly, energetic, and engaging manner and be at all times respectful and professional.
  • Take ownership, solicit and incorporate feedback for professional growth and development - Consistently receive positive, unsolicited client feedback.
  • Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone.
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and values differences.
  • Embrace our values and behaviors and inspire team by leading by example through his/her words and actions - Supports an environment of learning and trust by acting as a positive role model.
  • Be responsible for compliance with all Company policies, practices, and procedures and all federal, state, and local laws.
Requirements:
  • Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to build a loyal client base.
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with company guidelines.
  • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates.
  • Accuracy: Ability to handle cash and provide change without error.
  • Schedule: Remain flexible in scheduling that meets the needs of the business.
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room.
Education and Experience:
  • Minimum Requirements: High School Diploma or GED.
  • Minimum one year sales associate or relevant experience in the services industry with proven results.

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