Patient Experience Liaison

3 days ago


North Dartmouth, United States Boston Children's Hospital Full time
Patient Experience Representative Job Summary

At Boston Children's Hospital, we are seeking a skilled Patient Experience Representative to join our team. This role is responsible for providing exceptional patient care and support in our North Dartmouth office.

Key Responsibilities:
  • Patient Encounter Management:
    • Deliver outstanding customer service to patients and families
    • Collaborate with referring providers and practices to ensure seamless care
    • Schedule patients and support the patient encounter
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors
    • Monitor daily schedules and coordinate flow with clinicians and supervisors
    • Facilitate and direct communication with Financial Counseling
  • Administrative:
    • Provide routine clerical support as needed

Requirements:
  • A high school level of education required; Bachelor's Degree preferred
  • Required Experience: Internal candidates - Minimum 6 months as a PER; External candidates - Minimum of 6 months relevant healthcare experience
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

Benefits:
  • Competitive compensation
  • Unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care, and student loan subsidies
  • Generous levels of time off
  • 403(b) Retirement Savings plan
  • Pension
  • Tuition and certain License and Certification Reimbursement
  • Cell phone plan discounts
  • Discounted rates on T-passes


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