Patient Experience Liaison
3 days ago
At Boston Children's Hospital, we are seeking a skilled Patient Experience Representative to join our team. This role is responsible for providing exceptional patient care and support in our North Dartmouth office.
Key Responsibilities:
- Patient Encounter Management:
- Deliver outstanding customer service to patients and families
- Collaborate with referring providers and practices to ensure seamless care
- Schedule patients and support the patient encounter
- Check In / Check Out:
- Greet and direct patients, families, and visitors
- Monitor daily schedules and coordinate flow with clinicians and supervisors
- Facilitate and direct communication with Financial Counseling
- Administrative:
- Provide routine clerical support as needed
Requirements:
- A high school level of education required; Bachelor's Degree preferred
- Required Experience: Internal candidates - Minimum 6 months as a PER; External candidates - Minimum of 6 months relevant healthcare experience
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Benefits:
- Competitive compensation
- Unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care, and student loan subsidies
- Generous levels of time off
- 403(b) Retirement Savings plan
- Pension
- Tuition and certain License and Certification Reimbursement
- Cell phone plan discounts
- Discounted rates on T-passes
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