Customer Service Ambassador

4 weeks ago


Melville, New York, United States Dave & Buster Full time
About Us

Dave & Buster's is a unique entertainment destination where every day is different. As a Captain, you'll be the first point of contact for our guests, ensuring they have a positive and welcoming experience. Our team is passionate about providing exceptional service, and we're looking for someone who shares our enthusiasm.

Job Summary

The Captain position at Dave & Buster's requires a strong communicator who can guide our guests through their Midway, retail, game rental, and dining experiences. You'll be responsible for enforcing house policies, maintaining safety and security, and ensuring our guests have an unparalleled experience.

Key Responsibilities
  • Provide Exceptional Guest Service: Deliver an outstanding experience through the best combination of food, drinks, and games in a fun and ideal environment.
  • Act as an Ambassador: Be the initial point of contact for matters concerning safety and security, assisting guests with all requests and answering questions as needed.
  • Manage Multiple Job Functions: Greet guests with a positive attitude and enthusiasm, perform multiple job duties, and ensure a seamless experience.
  • Communicate Effectively: Provide timely and accurate service, manage wait times, and communicate information as needed to guests, team members, and managers.
  • Assist with Special Events: Help set up and break down special events, as directed by management, and provide game assistance when needed.
Requirements
  • Physical Demands: Work in environments with hot and cold temperatures, noisy and fast-paced conditions, and be able to read and write handwritten notes.
  • Availability: Work days, nights, and weekends as required.
  • Education and Experience: Must be at least 18 years old and able to lift up to 30 pounds.
Benefits

We offer a competitive salary, from $16 to $17 per hour, and a comprehensive benefits package, including medical, dental, vision, and 401K. Our team is passionate about providing exceptional service, and we're looking for someone who shares our enthusiasm.

Why Work with Us?

We're an equal opportunity employer, dedicated to our policy of nondiscrimination in all aspects of employment. We comply with all Federal, State, and Local laws regarding nondiscrimination and participate in E-Verify in states where required.



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