Service Excellence Manager

4 days ago


Anaheim, United States Home Comfort USA Full time
Job Description

As a Service Excellence Manager at Home Comfort USA, you will play a critical role in ensuring that our customers receive the highest level of service. Your responsibilities will include leading our Call Center operations, developing and implementing service excellence strategies, and training our staff to deliver exceptional customer experiences.

To be successful in this role, you will need to have a strong background in customer service, with a minimum of three years of call center supervisory/management experience. You will also possess excellent leadership and communication skills, as well as the ability to build relationships with internal and external stakeholders.

Our company offers a competitive salary range of $90k-$115K per year, based on experience, as well as a comprehensive benefits package, including health insurance, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). We are an equal opportunity employer and welcome applications from diverse candidates.



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