Service Delivery Expert

4 days ago


Anaheim, California, United States Marathon HVAC Service, Inc Full time

Customer Service Role:

As a full-time HVAC Customer Service Rep at Marathon HVAC Service, Inc., you will be responsible for providing exceptional customer experiences and ensuring prompt service delivery. You will work closely with our customer service team to manage inquiries and facilitate service requests.

Your key responsibilities will include answering phone calls, making outgoing calls, scheduling appointments, and maintaining accurate records of customer interactions and service requests. You will also collaborate with other teams to ensure seamless service delivery and maintain our high standards of customer care and operational excellence.


Requirements and Qualifications:

  • 2+ years of experience as an HVAC customer service representative
  • Proven customer service experience
  • Familiarity with ServiceTitan software is preferred

We offer competitive compensation, including an estimated annual salary of $35,000 - $40,000, based on the location and industry standards. This figure includes commission and bonus opportunities, as well as superb benefits and perks like health and dental insurance, a 401(k) with matching contributions up to 4%, paid time off (PTO), uniforms, use of a company vehicle and phone, and growth opportunities.


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