Field Service Engineer for Medical Imaging Devices
1 week ago
We are seeking a highly skilled Field Service Engineer to join our team at 626 Opco, LLC. As a Field Service Engineer, you will be responsible for providing professional, timely, and superior support and service for medical contrast injectors.
Key Responsibilities:
- Provide customer support with on-site visits to perform and complete installations, cost-effective repairs, preventative maintenance, and product enhancement service activities on instruments and systems.
- Diagnose, analyze, troubleshoot, and fault-isolate instrument symptoms and issues to determine failure and implement thorough corrective action.
- Deliver a high level of customer service to build and maintain customer relationships to ensure customer retention.
- Escalate and communicate unresolved technical issues.
- Advise customers regarding the proper orientation, maintenance, and troubleshooting of instruments and systems.
- Collaborate and communicate with all Commercial Operations colleagues, sharing customer situations, product information, and lead generations.
- Promote service contracts and follow-up on service contract renewal through customer relationships.
- Ensure compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
- Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
- Responsible for the oversight and accuracy of assigned Service Inventory.
Requirements:
- Education: Associates degree in Electronics, Medical Technology, Biomedical Engineering, or related industry training required. Equivalent experience in lieu of a degree will be considered.
- Experience: Minimum of 3 years of experience in a technical/support role (industry, military, and/or customer-facing).
- Manufacturers we service:
- Stellant Injector
- Solaris Injector
- Envision Service Parts Kit
- Provis Injector
- Spectris Service Parts Kit
- Illumena Service Parts Kit
- CT9000 Service Parts Kit
- OptiVantage Service Parts Kit
- Medrad/Baye
- Liebel-Flarsheim/Mallinckrodt/Covidien/Guerbet
- EZEM/Acist/Bracco
Travel Requirements:
- Up to 90% travel to cover assigned territory
- Up to 30% of overnight travel.
- Valid driver's license required.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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