Field Service Engineer for Medical Imaging Devices

1 week ago


St Louis, Missouri, United States 626 Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at 626 Opco, LLC. As a Field Service Engineer, you will be responsible for providing professional, timely, and superior support and service for medical contrast injectors.

Key Responsibilities:

  • Provide customer support with on-site visits to perform and complete installations, cost-effective repairs, preventative maintenance, and product enhancement service activities on instruments and systems.
  • Diagnose, analyze, troubleshoot, and fault-isolate instrument symptoms and issues to determine failure and implement thorough corrective action.
  • Deliver a high level of customer service to build and maintain customer relationships to ensure customer retention.
  • Escalate and communicate unresolved technical issues.
  • Advise customers regarding the proper orientation, maintenance, and troubleshooting of instruments and systems.
  • Collaborate and communicate with all Commercial Operations colleagues, sharing customer situations, product information, and lead generations.
  • Promote service contracts and follow-up on service contract renewal through customer relationships.
  • Ensure compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions, and records, ensuring all records are compliant, complete, and accurate.
  • Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
  • Responsible for the oversight and accuracy of assigned Service Inventory.

Requirements:

  • Education: Associates degree in Electronics, Medical Technology, Biomedical Engineering, or related industry training required. Equivalent experience in lieu of a degree will be considered.
  • Experience: Minimum of 3 years of experience in a technical/support role (industry, military, and/or customer-facing).
  • Manufacturers we service:
  • Stellant Injector
  • Solaris Injector
  • Envision Service Parts Kit
  • Provis Injector
  • Spectris Service Parts Kit
  • Illumena Service Parts Kit
  • CT9000 Service Parts Kit
  • OptiVantage Service Parts Kit
  • Medrad/Baye
  • Liebel-Flarsheim/Mallinckrodt/Covidien/Guerbet
  • EZEM/Acist/Bracco

Travel Requirements:

  • Up to 90% travel to cover assigned territory
  • Up to 30% of overnight travel.
  • Valid driver's license required.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


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