Automotive Service Consultant

5 days ago


Richland Center, Wisconsin, United States Fillback Family of Dealerships Full time
Job Summary

We are seeking a skilled Service Advisor to join our team at Fillback Family of Dealerships. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and service technicians, and promoting additional services in a low-pressure, high-integrity manner.

Key Responsibilities
  • Deliver outstanding customer service, greeting guests promptly and courteously, and addressing their needs with a positive attitude.
  • Act as a liaison between customers and service technicians, clearly translating repair needs and ensuring accurate estimates.
  • Upsell additional services using effective communication and relationship-building skills.
  • Provide accurate repair and maintenance estimates, adhering to dealership policies on vehicle care and operation.
  • Follow up on each repair, keeping customers informed of progress and ensuring satisfaction.
  • Sell and manage extended warranties, inspecting repair quality and ensuring all work is complete.
  • Notify customers when vehicles are ready for pickup, reviewing and explaining repairs and associated costs.
  • Handle minor customer concerns and complaints, maintaining a high level of customer satisfaction.
  • Keep the Service Manager informed of all problems and potential problems, ensuring seamless communication.
Benefits

We offer a comprehensive benefits package, including health insurance, 401K, paid time off, employee discounts, and more.

About Us

Fillback Family of Dealerships is a family-owned business with a rich history spanning over 75 years. We pride ourselves on treating every customer like family, fostering a welcoming and supportive environment. Our dedicated staff members are the backbone of our success, and we invest heavily in their training and development.



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