Customer Service Leader

24 hours ago

Haverhill, Massachusetts, United States Food Lion Full time
Job Summary

We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide fast, easy, flexible, and friendly service to customers through the achievement of Food Lion customer service standards.
  • Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual.
  • Maximize sales through excellent customer service and ensure store office functions are completed accurately and on time.
  • Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure workstations and front-end areas of the store have a neat and clean presentation.
  • Report any register malfunctions to the Customer Service Manager or, in their absence, place service calls in an efficient manner.
  • Perform tasks as a sales associate when scheduled or as needed per the surge plan guidelines.
  • Perform tasks as a customer lead as needed to ensure service standards are maintained.
  • Be courteous and helpful to other associates and adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on the front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
Requirements
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents.

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