Customer Service Lead Specialist

1 week ago


Sens, Bourgogne-Franche-Comté, United States Burlington Full time
Customer Service Lead Job Description

About the Role:

The Part-Time Customer Service Lead will lead day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional, friendly and professional customer service at all times. The ideal candidate will have strong leadership skills, a friendly demeanor, an interest in retail, and thrive in a fast-paced environment.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Compensation and Benefits:

This role offers a competitive hourly rate of $13-$13 per hour, with opportunities for advancement and career growth. Part-time associates may also be eligible for benefits, including medical coverage and a 401(k) plan.



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