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Healthcare Customer Service Associate

2 months ago

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Job Overview

The Patient Services Representative is responsible for performing administrative tasks that require a solid understanding of medical vocabulary and clinical practices. This position is crucial in delivering exceptional service to all patients and visitors at the medical facility.

Key Responsibilities
  • Enhance patient experience by ensuring a warm welcome and accurate registration upon arrival.
  • Coordinate with transportation services to verify arrival times, ensuring patients are greeted promptly.
  • Facilitate the movement of patients, clients, and visitors as they arrive.
  • Deliver services in a friendly, respectful, and professional manner.
  • Regularly update patients regarding transportation wait times.
  • Maintain the lobby area with necessary supplies such as coffee and cups.
  • Handle confidential information with the utmost professionalism and ethics.
  • Engage primarily in patient areas and throughout the facility.
  • Contact security or management as needed for various situations.
  • Oversee the cleanliness and organization of waiting areas.
  • Address patient inquiries to ensure their needs are met effectively.
  • Manage incoming and outgoing calls with professionalism and courtesy.
  • Provide patients with accurate information regarding practice details.
  • Communicate daily with management about scheduling changes.
  • Keep track of physician and specialist appointments.