Customer Service Representative

1 week ago


Springfield, Illinois, United States CoxHealth Full time
Position Overview

The Contact Center Specialist at CoxHealth plays a vital role in ensuring patient satisfaction through effective communication. This position involves managing both inbound and outbound communications in a manner that prioritizes the needs of the patients.

Key Responsibilities
  • Engage with patients to assist them in finding appropriate healthcare providers.
  • Handle calls with professionalism and empathy, addressing patient inquiries and concerns.
  • Maintain accurate records of interactions and follow up as necessary to ensure patient needs are met.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to patient care, and the ability to work in a fast-paced environment. Experience in a customer service role, particularly in healthcare, is preferred.



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