Client Care Specialist in Veterinary Services
2 weeks ago
The Veterinary Receptionist serves as the initial point of contact for clients, embodying the professional image of The Grand Lake Veterinary Hospital. This role involves managing phone calls, welcoming clients, organizing patient files, and handling client communications while maintaining updated financial records.
Key ResponsibilitiesClient Interaction:
- Answer incoming calls and greet clients warmly.
- Assist clients with inquiries regarding basic animal care and routine procedures.
- Foster positive relationships with clients to enhance their experience.
Administrative Duties:
- Prepare and maintain patient records accurately.
- Process health certificates, immunization documents, and other necessary paperwork.
- Handle client invoices and payment transactions with precision.
Operational Support:
- Manage appointment scheduling effectively, prioritizing urgent cases.
- Ensure the front desk area remains organized and welcoming.
- Utilize computer systems to update client and patient information accurately.
Personal Attributes:
- Demonstrate flexibility and adaptability in a dynamic work environment.
- Exhibit a genuine passion for animal care and client service.
- Maintain a positive attitude and cooperative relationships with team members.
Qualifications:
- High school diploma or equivalent.
- Experience in customer service is advantageous.
- Basic computer skills and typing proficiency are required.
Salary Range: $18 - $20 per hour based on experience.
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