Technical Support Specialist

2 weeks ago


Mobile, Alabama, United States Xante corp Full time
Job Description

Technical Support Representative Job Description

The ideal candidate will be a self-motivated individual who provides technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided to ensure the candidate's success in this role.

The Technical Support Representative will coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. The candidate must provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customers to ensure all customer expectations are exceeded. All information about customer inquiries must be documented in our CRM. The technician also conducts comprehensive training for customers to properly and effectively operate our equipment during in-house classes and at customer sites during installations.

Requirements

  • High School Diploma
  • Exemplary Attendance and Punctuality
  • Excellent written and oral communication
  • Strong work ethic
  • Ability to multi-task and reprioritize throughout the day
  • Must be able to lift up to 75 pounds repetitively
  • Travel is required (averages 35%)
  • Valid Driver's License
  • 2+ years experience in the help desk environment is required
Company DescriptionXante Corporation is a leading provider of digital printing solutions. We are committed to delivering exceptional customer service and support to our customers. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

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