Classic Collision Customer Advocate

1 week ago


Lynn Haven, Florida, United States Classic Collision Inc Full time
Job Description

As a Customer Service Representative at Classic Collision Inc., your primary responsibility will be to handle customer inquiries and resolve any issues promptly and professionally.

You will also be responsible for coordinating rental cars and towing services, ensuring that all vehicles are delivered to customers on time, and maintaining accurate records of DRP assignments and repair appointments.

To succeed in this role, you must have a strong understanding of insurance partner requirements and be able to communicate effectively with customers throughout the repair process.

  • Explain and educate customers on the repair process, including insurance claim information and processes
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers


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