Customer Experience Representative

3 days ago


Lynn Haven, Florida, United States Classic Collision Inc Full time

Are you looking for a challenging and rewarding career in auto body repair? As a Customer Experience Representative - Collision Repair, you'll play a vital role in delivering exceptional service to our customers, ensuring their vehicles are repaired to the highest standards.

About the Job

This position requires a unique blend of technical knowledge and excellent communication skills. You'll work closely with customers, insurance providers, and our team of experienced technicians to ensure seamless repairs and timely completions.

We offer a salary of $45,500 per year, paid bi-weekly, plus comprehensive benefits and opportunities for career growth. If you're passionate about delivering outstanding customer experiences and have a strong background in auto body repair, we encourage you to apply.

Duties and Responsibilities
  • Serve as the primary point of contact for customers, providing guidance and support throughout the repair process
  • Work collaboratively with customers, insurance providers, and our repair team to ensure efficient and effective repairs
  • Develop and maintain accurate records, including DRP assignments, estimates, and repair appointments
  • Communicate effectively with customers, informing them of repair progress, estimated completion times, and any changes or updates
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset
  • Minimum 2 years of experience in customer service, sales, or a related field (auto body repair industry an asset)
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong organizational and time management skills, with attention to detail and ability to multitask


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