Customer Experience Specialist

3 weeks ago


Lynn Haven, Florida, United States Classic Collision Inc Full time
Customer Experience Specialist

**About Us**
Classic Collision Inc is a rapidly growing company that offers quality service to its customers with integrity and honesty. Our mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

**Competitive Compensation**
We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. Classic Collision also provides benefits, including paid time off, medical/dental/vision, and a 401(k) plan with company match.

**Job Description**
This Customer Experience Specialist will be the first point of contact for our customers, providing exceptional service and ensuring their satisfaction throughout the repair process. Responsibilities include explaining and educating customers on repair processes, maintaining a broad knowledge base of insurance partner requirements, coordinating rental car/tow companies, and ensuring vehicles are delivered to customers by assigned service advisors or designated backup teammates. The ideal candidate will have effective communication and interpersonal skills, as well as organization and multi-tasking abilities.

**Requirements**
To be successful in this role, you must be at least 18 years old, have previous experience in customer service or sales, and possess a valid driver's license. You should also be eligible for coverage under our company insurance policy. We value teamwork and innovation, and our ideal candidate will contribute to building a positive team spirit and support everyone's efforts to succeed.

**Benefits**
We offer a supportive team culture, continuous training, and opportunities for career advancement. Our employees enjoy paid weekly compensation, company-paid medical/dental/vision, and a 401(k) plan with company match.

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