Service Center Representative

3 weeks ago


Lynn Haven, Florida, United States Classic Collision Inc Full time
Job Description
As a Collision Repair Coordinator, you will be responsible for explaining and educating customers on the repair process, including insurance claim information and processes. You will maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. Additionally, you will coordinate rental car/tow companies to provide one-stop service to all customers. You will ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. You may also assist in customer communication throughout the repair process, monitor DRP assignments, estimate/repair appointments, and capture rates of assignments. Furthermore, you will follow up on all DRP assignments present and past to maintain sales for the center, maintain DRP logbooks, Enterprise ARMS daily, secure proper payments, and assist with reconciling invoices to payables report daily and monthly (as applicable). You will also ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. Other duties include performing other administrative tasks and duties as required to successfully meet the needs of the business. The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.



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