Banquet Server

3 weeks ago

New York, New York, United States Mohawk Casino Full time
Job Title:
Banquet Server

Department:
Food & Beverage

Reports To:
Banquet Sales Manager

FLSA Status:
Non-Exempt

Starting Rate:
$10.00 per hour plus tips

License:
Work Permit

Closing Date:
Open Until Filled

JOB SUMMARY:
As a Banquet Server, you will be responsible for ensuring that our guests have a great experience when dining and meeting at our requested banquet room. You will be responsible for positive guest interactions while serving guests in a friendly and efficient manner. You must maintain a high degree of professionalism. At all times, servers are expected to be attentive to our guest needs and making them feel; welcome, comfortable, important and relaxed. The Banquet Server is responsible to follow through with the proper and timely set-up and execution of banquet events. The position requires the ability to work flexible hours, be reliable and responsible for scheduled shifts.

Responsibilities:
  • Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.
  • Greets guests, answers questions and maintains a professional appearance and manner at all times.
  • Will be responsible for the proper set up and tear down of all banquet functions.
  • Assist in ensuring that the events are on time. Make adjustments as needed and relay information to the appropriate personnel.
  • Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
  • Delivering Alcoholic and Nonalcoholic drinks for service to guests table.
  • Properly open and pour wine at the tableside.
  • Responsible for refilling food in a buffet setting.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Completes all assigned cleaning and maintenance tasks according to all F&B S.O.P.'s.
  • Adheres to all company and departmental policies and procedures.
  • Must become TIPS certified and have a solid comprehension of the training.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the resort.
  • Provide all group guests with a lasting experience of the resort with intent for return business

Requirements:
  • Serve Safe and Safety is required as part of the training.
  • High school diploma or general education degree (GED) with six months customer service experience. Previous serving experience required.

Work Environment:
The position exists in a casino work environment where there is frequent and regular exposure of the associate to noise and cigarette smoke from the casino floor.

Certificates, Licenses, Registrations:
Must obtain and maintain a St. Regis Mohawk Tribal Gaming work permit which requires a criminal background check to be used solely for employment purposes. Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed.

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