Banquet Team Member

3 weeks ago


New York, New York, United States Mohawk Casino Full time
Job Title

Banquet Server

Department

Food & Beverage

Reports To

Banquet Sales Manager

FLSA Status

Non-Exempt

Starting Rate

$10.00 per hour plus tips

License

Work Permit

Closing Date

Open Until Filled

JOB SUMMARY

Provide exceptional service to our guests by ensuring a positive dining and meeting experience in our banquet rooms. As a Banquet Server, you will be responsible for maintaining a high level of professionalism and ensuring that all events are executed in a timely and efficient manner.

Key responsibilities include:


  1. Exhibiting a friendly, helpful, and courteous manner when interacting with guests and colleagues.
  2. Greeting guests, answering questions, and maintaining a professional appearance and demeanor at all times.
  3. Ensuring the proper setup and teardown of all banquet functions.
  4. Assisting in ensuring that events are completed on time and making adjustments as needed.
  5. Maintaining a proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses.
  6. Delivering alcoholic and non-alcoholic drinks to guests' tables.
  7. Properly opening and pouring wine at the tableside.
  8. Responsible for refilling food in a buffet setting.
  9. Performing basic cleaning tasks as needed or directed by supervisor.
  10. Completing all assigned cleaning and maintenance tasks according to all F&B S.O.P.'s.
  11. Adhering to all company and departmental policies and procedures.
  12. Maintaining a solid comprehension of the TIPS training.
  13. Adhering to grooming and appearance standards consistently.
  14. Providing a lasting experience of the resort to all group guests, with the intent for return business.
Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable accommodation.

Serve Safe and Safety is required as part of the training.

Education and/or Experience

High school diploma or general education degree (GED) with six months customer service experience. Previous serving experience required.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the associate is regularly required to stand and walk. The associate frequently is required to reach with hands and arms.

The associate must regularly lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job with or without reasonable accommodation.

The position exists in a casino work environment where there is frequent and regular exposure of the associate to noise and cigarette smoke from the casino floor.

Certificates, Licenses, Registrations

Must obtain and maintain a St. Regis Mohawk Tribal Gaming work permit which requires a criminal background check to be used solely for employment purposes.

Successful candidates for employment must submit to and pass a drug test for illegal substances prior to employment being confirmed.


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