Retail Guest Services Team Member

3 weeks ago


Jenison, Michigan, United States Tommy Car Wash Systems Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Guest Services Team Member to join our team at Tommy's Express Car Wash. As a key member of our team, you will be responsible for providing exceptional guest service, ensuring a positive experience for our customers, and upholding the high standards of our company.

Key Responsibilities
  • Provide quick and friendly customer service to our guests within the car wash
  • Exceed guest expectations by delivering a clean, safe, and enjoyable experience
  • Learn and operate all aspects of POS and LPR systems to ensure seamless transactions
  • Oversee all property aesthetics to maintain a clean and welcoming environment
  • Create and retain new customer relations through monthly wash packages and personalized service
  • Maintain cleanliness of interior and exterior of car wash and grounds to ensure a safe and healthy environment
  • Monitor the wash quality of the vehicle to ensure a high-quality experience
  • Learn and uphold the WE OWN IT culture to drive excellence and teamwork
What We Expect From a Tommy's Express Guest Services Team Member
  • Try your best every day and come to work with a winning attitude
  • Must be willing to work hard, build relationships, and love people
  • Set an example to all Team Members of working hard and doing your best
Work Environment

This job operates in a professional retail environment with a fast-paced and dynamic work environment. Car wash operating hours are Monday through Sunday from 7:00am - 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.

Benefits
  • Priority Health Medical
  • Dental
  • VSP Vision
  • Vacation, Holidays, and PTO
  • 401K with Company Match
  • Employer Paid Short-Term Disability and Basic Life Insurance
  • Accident and Voluntary Life Insurance
  • Long-Term Disability

At Tommy's Express, we deliver the ultimate car wash experience. Our team is dedicated to providing exceptional service, and we are committed to making a positive impact in our community. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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