Restaurant Operations Manager
3 weeks ago
Franchise Organization/Location: Shamrock Coffee
Reports To: Multi-Unit Manager/Franchisee
Pay Range: $53K - $60K / year
Overview
A Restaurant General Manager is responsible for leading a team to deliver exceptional guest experiences, operational excellence, and profitable sales growth in a single restaurant. They oversee the overall operation of the restaurant, adhering to Dunkin' standards, franchisee policies, and applicable laws.
Key Responsibilities:
- Lead and manage a team of restaurant staff
- Develop and implement strategies to drive sales growth and profitability
- Ensure brand standards, recipes, and systems are executed consistently
- Foster a guest-focused culture and encourage feedback
- Manage inventory, labor, and cash handling to maximize profitability
- Collaborate with the Dunkin' Brands Field Operations team as needed
Management Responsibilities:
- Recruit, hire, onboard, and develop restaurant team members
- Plan, monitor, appraise, and review employee performance
- Coach team members to drive sales, improve profitability, and guest satisfaction
Requirements:
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- Previous leadership experience in retail, restaurant, or hospitality
- College degree preferred
Competencies:
- Strong analytical skills and business acumen
- Excellent communication and leadership skills
- Ability to work well in a fast-paced team environment
- Willingness to learn and adapt to change
Working Conditions:
- Standing on feet for extended periods
- Repetitive motion, including bending, stooping, and reaching
- Lifting packages (if applicable)
- Wearing a headset (if applicable)
Disclaimer: Many Dunkin' restaurants are owned and operated by independent franchisees. Each franchisee is responsible for hiring decisions and employment-related matters for their restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity that owns and operates the Dunkin' restaurant to which you are applying.
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