Restaurant Operations Manager

3 weeks ago


Jenison, Michigan, United States Shamrock Coffee Full time
Restaurant General Manager

Franchise Organization/Location: Shamrock Coffee

Reports To: Multi-Unit Manager/Franchisee

Pay Range: $53K - $60K / year

Overview

A Restaurant General Manager is responsible for leading a team to deliver exceptional guest experiences, operational excellence, and profitable sales growth in a single restaurant. They oversee the overall operation of the restaurant, adhering to Dunkin' standards, franchisee policies, and applicable laws.

Key Responsibilities:

  • Lead and manage a team of restaurant staff
  • Develop and implement strategies to drive sales growth and profitability
  • Ensure brand standards, recipes, and systems are executed consistently
  • Foster a guest-focused culture and encourage feedback
  • Manage inventory, labor, and cash handling to maximize profitability
  • Collaborate with the Dunkin' Brands Field Operations team as needed

Management Responsibilities:

  • Recruit, hire, onboard, and develop restaurant team members
  • Plan, monitor, appraise, and review employee performance
  • Coach team members to drive sales, improve profitability, and guest satisfaction

Requirements:

  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant, or hospitality
  • College degree preferred

Competencies:

  • Strong analytical skills and business acumen
  • Excellent communication and leadership skills
  • Ability to work well in a fast-paced team environment
  • Willingness to learn and adapt to change

Working Conditions:

  • Standing on feet for extended periods
  • Repetitive motion, including bending, stooping, and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)

Disclaimer: Many Dunkin' restaurants are owned and operated by independent franchisees. Each franchisee is responsible for hiring decisions and employment-related matters for their restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity that owns and operates the Dunkin' restaurant to which you are applying.



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