Field Services Technician

22 hours ago

Fort Wayne, Indiana, United States Johnson Controls Full time
About Johnson Controls

Johnson Controls is a leading provider of data center solutions, and we're seeking a skilled Field Services Technician to join our team. As a Field Services Technician, you'll play a critical role in ensuring the smooth operation of our data center cooling equipment.

Job Summary

We're looking for a highly motivated and detail-oriented individual to assist and support our team members in commissioning and after-sales service. As a Field Services Technician, you'll work independently, making informed decisions to complete tasks as instructed.

Key Responsibilities
  • Check in with Manager after the end of each workday while in the field
  • Complete all company-provided forms to the fullest extent possible
  • Responsible for completing daily scheduled tasks
  • Check in with client at the beginning and end of each day
  • Obtain client signature on company-provided forms where applicable
  • Use Time Clocks in the plant and ADP app when in the field to account for daily times
  • Hand in paperwork at the end of each trip for processing in sequential order
  • Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person
  • Ensure all excess materials used for each job are listed properly and documented
  • Assist on job sites with other JCI/Silent-Aire Field Technicians as needed
  • Answer all office emails/calls in a timely manner
  • Check in as needed to ensure Manager or Field Supervisor are aware of your status
  • Secure parts and tools needed throughout the day for various jobs as required
  • Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue
  • Consult Manager or Field Supervisor in times of uncertainty
  • Give training to Field Service Technician – Level 1 and support as needed
  • Follow all company policies and lead by example
  • Respect and strictly adhere to the non-disclosure policies, on the jobsite and away
  • Maintain all safety equipment at all times
Requirements
  • Must have a high school diploma or equivalent GED certificate
  • Must be a registered apprentice in Electrical or HVAC
  • Full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution
  • General knowledge of HVAC and mechanical systems
  • Ability to identify 3-phase versus single phase wiring
  • Understanding of Parallel and Series circuits
  • Understand OHMS Law and able to use a multi-meter to read voltage, resistance values
  • Ability to read, understand and work from mechanical drawings
  • Ability to maintain required records and prepare reports
  • Must possess valid passport/driver's license
  • Aptitude and communications skills related to acting independently
  • Technical and working knowledge of internal and industry design and construction codes and standards
  • Proven planning, organizational, problem-solving, decision-making, supplemented with a practical aptitude
  • Ability to lift 40lbs and use ladders working from heights
  • Experience working in Industrial, Manufacturing Facilities and/or Field environments
  • Basic knowledge of Windows and Microsoft Office (Outlook Word, Excel, etc.)
Preferred Qualifications
  • Registered refrigeration/HVAC tech, controls tech, Electrician Journeyman, or related tradesperson
  • Experience working in highly sensitive and/or mission-critical facilities
What We Offer
  • Competitive pay
  • Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and five sick days each year
  • Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy

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