Field Service Technician

1 day ago

Fort Wayne, Indiana, United States Konica Minolta Business Solutions Ltd Full time
Job Title: Field Service Technician

We are seeking a skilled and experienced Field Service Technician to join our team at Konica Minolta Business Solutions Ltd. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers.

Responsibilities:
  • Perform on-site maintenance and repairs on assigned products, including technical diagnostics, break/fix, installation, removal, and customer call assistance.
  • Manage territory, inventory, and customer relationships, while maintaining a high level of customer satisfaction.
  • Develop and maintain territory and inventory management skills to provide cost-effective service to our customers.
  • Follow proper call handling procedures and maintain a minimum call per day average.
  • Establish and maintain up-to-date files of service manuals, part books, and other service literature.
  • Maintain and manage tool kits, supplies, and accurate inventory for assigned territories.
  • Responsible for maintaining a trunk stock inventory with a value over and above $1000.
  • Maintain effective relationships with customers and fellow employees.
  • Provide sales support as required, advising sales on problem accounts and service leads.
  • Accurately and timely completion of invoices and expense reports.
Qualifications:
  • Minimum of a High School diploma or GED required.
  • Technical School training preferred.
  • 1-2 years of experience related to technical/repair of business equipment.
  • Certified on N+ or equivalent preferred.
  • Additional IT certifications or training are a plus.
  • Must possess electrical/mechanical aptitude.
  • Must have reliable transportation and a valid driver's license.
  • Position requires use of personal car, eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Ability to use appropriate technology for the position.
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to work independently at a customer site.
  • Must work well with customers and exhibit professional appearance and demeanor at all times.

Konica Minolta Business Solutions Ltd is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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