Aftermarket Support Specialist

2 weeks ago


San Antonio, Texas, United States Lindemann Germany Gmbh Full time
Job Title: Aftermarket Support Engineer

The Aftermarket Support Engineer will provide specialized services for equipment within the Lindemann portfolio for customers in North America. In addition, you will support the Lindemann project/product team for both new equipment and new component processes. This role also provides installation and commissioning support associated with Lindemann projects.

Key Responsibilities:
  • Provide specialized and process knowledge in maintenance and operations, incidental and specialized requests, and troubleshooting problems with regard to Lindemann equipment.
  • Carry out preventive and corrective maintenance for electrical, mechanical, and hydraulic systems.
  • Check and document any functional deviations of Lindemann machines installed at customers.
  • Provide specialized and practical services during installation, checkout, start-up and commissioning to ensure the safety and proper assembly of equipment and systems, in accordance with the projects and contract design requirements.
  • Support Supply Chain department with supplier development activities and projects.
  • Support Sales/After-sales department in identifying spare parts and engineering drawings.
  • Attend internal and external meetings to support customer design requirements.
  • Review with After-sales team the scope of engineering projects containing systems of varying engineering disciplines; analyze customer requirements; and communicate challenges and/or problems for execution.
  • Provide expertise in the form of field dispositions, engineering work requests, redlines, and revisions.
  • Support Product Management by standardizing and harmonizing select product portfolios.
  • Contribute to and support sales and service proposals.
  • Comply with HSE policy and practices.
Requirements:
  • Degree in Mechanical Engineering or similar discipline.
  • 5 years' experience in specialized assistance/support.
  • Reading and understanding mechanical drawings.
  • Reading and understanding electrical/hydraulic diagrams preferred.
  • Experience in troubleshooting via remote connection.
  • Oral and written English.
  • Availability for national and international travel (up to 50%-60% of the time).
  • Valid driver's license class C.
  • Proficiency in using Microsoft Office programs.
  • Proficiency in using CAD programs.
Differential Requirements:
  • Oral and written Spanish a plus.
  • Proficiency with IT tools, CRM (Salesforce) and ERP/integrated system (SAP).
  • Knowledge of programming programmable logic controllers, including HMI (Siemens S7/TIA, AB-Rockwell).
  • Experience with metal recycling equipment.
  • Experience with material handling equipment.


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