Aftermarket Support Specialist
2 weeks ago
The Aftermarket Support Engineer will provide specialized services for equipment within the Lindemann portfolio for customers in North America. In addition, you will support the Lindemann project/product team for both new equipment and new component processes. This role also provides installation and commissioning support associated with Lindemann projects.
Key Responsibilities:- Provide specialized and process knowledge in maintenance and operations, incidental and specialized requests, and troubleshooting problems with regard to Lindemann equipment.
- Carry out preventive and corrective maintenance for electrical, mechanical, and hydraulic systems.
- Check and document any functional deviations of Lindemann machines installed at customers.
- Provide specialized and practical services during installation, checkout, start-up and commissioning to ensure the safety and proper assembly of equipment and systems, in accordance with the projects and contract design requirements.
- Support Supply Chain department with supplier development activities and projects.
- Support Sales/After-sales department in identifying spare parts and engineering drawings.
- Attend internal and external meetings to support customer design requirements.
- Review with After-sales team the scope of engineering projects containing systems of varying engineering disciplines; analyze customer requirements; and communicate challenges and/or problems for execution.
- Provide expertise in the form of field dispositions, engineering work requests, redlines, and revisions.
- Support Product Management by standardizing and harmonizing select product portfolios.
- Contribute to and support sales and service proposals.
- Comply with HSE policy and practices.
- Degree in Mechanical Engineering or similar discipline.
- 5 years' experience in specialized assistance/support.
- Reading and understanding mechanical drawings.
- Reading and understanding electrical/hydraulic diagrams preferred.
- Experience in troubleshooting via remote connection.
- Oral and written English.
- Availability for national and international travel (up to 50%-60% of the time).
- Valid driver's license class C.
- Proficiency in using Microsoft Office programs.
- Proficiency in using CAD programs.
- Oral and written Spanish a plus.
- Proficiency with IT tools, CRM (Salesforce) and ERP/integrated system (SAP).
- Knowledge of programming programmable logic controllers, including HMI (Siemens S7/TIA, AB-Rockwell).
- Experience with metal recycling equipment.
- Experience with material handling equipment.
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