Customer Service Representative
2 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Chubb. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering billing inquiries, taking payments, and resolving client concerns in a timely and professional manner.
Key Responsibilities:
- Customer Service: Provide excellent customer service to our clients, responding to their inquiries, resolving their concerns, and ensuring their satisfaction with our products and services.
- Billing and Payments: Answer billing inquiries, take payments, and resolve any issues related to billing and payments in a timely and professional manner.
- Portal Navigation: Assist customers with navigating our portal, providing them with information and support to ensure they can access our products and services easily.
- Problem-Solving: Analyze information, make decisions, and solve problems to resolve customer issues and concerns.
- Communication: Communicate effectively with customers, both verbally and in writing, to provide them with clear and concise information about our products and services.
- Product Knowledge: Develop a strong understanding of our products and services, including our insurance offerings and policies.
- Teamwork: Work collaboratively with our team members and business partners to provide a high-quality experience for our customers.
- Compliance: Ensure compliance with corporate policies, regulatory standards, and business processes.
Requirements:
- Customer Service Experience: Minimum of 1-2 years of customer service experience in a high-volume client contact call center.
- Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers and team members.
- Product Knowledge: Strong understanding of insurance products and services, including policies and procedures.
- Technical Skills: Proficient in computer skills, Microsoft Office, and multi-application navigation.
- Education: High school diploma or equivalent required; college degree or currently pursuing a degree preferred.
About Us:
Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.
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