Customer Service Representative
2 weeks ago
Job Summary
At Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a critical role in delivering high-quality service and support to our customers via phone.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and up-to-date information about our products and services.
- Identify opportunities to cross-sell and upsell our products and services to customers.
- Collaborate with other departments to resolve complex customer issues.
- Maintain accurate records and documentation of customer interactions.
- Stay up-to-date on banking regulations and policies to ensure compliance.
Requirements
- Bachelor's degree in a business-related field or equivalent experience.
- At least two years of customer service experience in a banking or financial services environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong knowledge of banking products and services.
What We Offer
Midland States Bank is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
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