Customer Service Representative

2 weeks ago


O'Fallon MO USA, United States Midland States Bank Full time

Job Summary

At Midland States Bank, we're committed to providing exceptional customer service and creating a positive experience for our customers. As a Customer Care Specialist, you'll play a critical role in delivering high-quality service and support to our customers via phone.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information about our products and services.
  • Identify opportunities to cross-sell and upsell our products and services to customers.
  • Collaborate with other departments to resolve complex customer issues.
  • Maintain accurate records and documentation of customer interactions.
  • Stay up-to-date on banking regulations and policies to ensure compliance.

Requirements

  • Bachelor's degree in a business-related field or equivalent experience.
  • At least two years of customer service experience in a banking or financial services environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong knowledge of banking products and services.

What We Offer

Midland States Bank is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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