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Mobile Service Coordinator

2 months ago

Coldwater, Ohio, United States Tesla Full time

About the Role
Tesla is on the lookout for a skilled Mobile Service Coordinator who is committed to enhancing one of the most pioneering automotive brands in the world.

This position requires a high level of interaction with both clients and team members. The perfect candidate will not only possess technical knowledge but will also shine in providing outstanding customer support.

Key Responsibilities
1. Oversee repair processes for both new and pre-owned vehicles, ensuring adherence to warranty protocols and specifications.
2. Address roadside assistance requests and evaluate technical challenges to ascertain if solutions can be provided remotely, via phone, or if technician support is necessary.
3. Engage with clients through various communication channels for service updates, scheduling, payment processing, and addressing inquiries.
4. Organize customer appointments within designated time slots, maximizing efficiency and routing for mobile service teams.
5. Collaborate with service management to plan for time off, vehicle upkeep, and adjustments, aiming to meet or surpass customer expectations.
6. Utilize performance metrics to inform process improvements, enhancing the overall customer journey.

Qualifications
- Experience in customer-facing roles, preferably in a technical or automotive environment, showcasing a dedication to exceptional service.
- Knowledge of parts processes, warranty guidelines, and the ability to convey technical information in a customer-friendly manner, both verbally and in writing.
- A proactive approach to understanding automotive techniques related to vehicle maintenance and repair.
- A positive, adaptable mindset, eager to learn about developments in the transportation sector, as well as Tesla's offerings.
- Strong organizational capabilities, with the ability to manage multiple tasks, meet deadlines, and excel in a dynamic environment.
- Excellent verbal and written communication skills, including the ability to navigate challenging conversations and customer disputes.
- A valid driver's license is required, along with the flexibility to work varied hours, including evenings, weekends, and holidays, and a willingness to obtain necessary state licensing.

Compensation and Benefits
As a full-time employee at Tesla, you will be eligible for a comprehensive benefits package from day one, including:
- Competitive medical plans with options that have no payroll deductions.
- Family-building and fertility support, along with adoption and surrogacy benefits.
- Dental and vision plans, with options that also have no paycheck contributions.
- Company-funded Health Savings Account (HSA) contributions for those enrolled in the high-deductible medical plan.
- 401(k) plan with employer matching, Employee Stock Purchase Plans, and various financial benefits.
- Paid time off, including sick leave and vacation, as well as paid holidays.
- Additional voluntary benefits such as critical illness insurance, accident coverage, and pet insurance.

The total compensation package for this role may also include other elements based on the specific position offered. Details regarding participation in these benefit plans will be provided upon receiving an employment offer.