IT Infrastructure Administrator
2 weeks ago
At Emprise Bank, our mission is to empower individuals to succeed. We are dedicated to delivering an exceptional customer experience that helps our clients reach their aspirations.
We are currently looking for a Systems Administrator to become a vital member of our technology team. This position plays a crucial role in providing support for network operations, assisting end users, managing incident responses, facilitating procurement processes, and ensuring effective communication.
Key Qualifications:
- Outstanding customer service skills
- Strong analytical and critical thinking abilities
- Excellent written and verbal communication skills
- Proactive attitude and a solid work ethic
- Proficient in resolving technical issues
- Meticulous attention to detail
- Ability to handle sensitive information with care
- Commitment to our organizational values
- Willingness to engage in ongoing professional development
Primary Responsibilities:
Network Operations:
- Maintain and support the wide area network infrastructure
- Assist in the installation and configuration of corporate hardware and software
- Troubleshoot and repair software and hardware issues as necessary
- Implement upgrades and test technology to ensure peak performance
- Contribute to long-term strategies for future hardware requirements
- Collaborate with network colleagues to optimize the computing environment
End User Assistance:
- Conduct onsite analysis, diagnosis, and resolution of hardware issues for users
- Recommend and implement effective solutions
- Document all resolution phases, including testing and follow-up communications
Incident Management:
- Support performance incident responses and manage emergency network outages
- Engage in root cause analysis and reviews for performance-related issues
- Update documentation following incidents
- Assist in post-incident training related to systems and hardware
- Contribute to the development of business continuity and disaster recovery plans
Procurement Assistance:
- Maintain an inventory of network equipment
- Document hardware failures, repairs, installations, and removals
- Coordinate with third-party support and equipment suppliers
- Draft technical specifications for purchasing hardware and related products
Communication:
- Engage with associates and vendors regarding technology network concerns
- Resolve operational issues for end users and assist with inquiries
- Escalate issues as necessary
Additional duties may be assigned as required by the role.
Requirements:
- A college degree or equivalent experience in the industry
- 1-3 years of experience in network engineering or operations
- Familiarity with layer 1-7 protocols, TCP/IP, DNS, and network security
- Experience with Microsoft Office 365 support
- Availability for on-call support as needed
- Preferred experience with VMware ESXi, Windows server, VoIP, Cisco networking, and cloud environments (Azure/AWS)
- Certifications such as CCNA, CCNP, or CCIE are advantageous
Benefits:
Emprise Bank offers a competitive salary and benefits package, along with opportunities for professional growth and a rewarding work environment. We are committed to community involvement and fostering a culture of integrity, passion, and success. We also provide shift differential pay for bilingual candidates.
At Emprise Bank, we are dedicated to creating an inclusive culture that values diversity across all dimensions. We encourage applications from individuals of all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities.
Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.
Emprise Bank participates in E-Verify and will provide the necessary documentation to confirm authorization to work in the United States.
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