Customer Service Representative
1 week ago
Marine Systems, Inc. is seeking a highly skilled Customer Service Representative to join our team in Belle Chasse, LA. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, processing customer requests, and ensuring timely delivery of products.
Responsibilities:- Process customer requests for quotes, including unit prices, shipping dates, and anticipated delays.
- Verify customer credit ratings and apply to quotations or orders.
- Enter customer orders and distribute copies to assigned departments and/or files as required.
- Compute price, discount, and shipping charges as needed.
- Initiate purchase requisitions and inform purchasing of back orders and special attention requirements.
- Collaborate with production, sales, shipping, warehouse, and common carrier personnel to expedite or trace missing or delayed shipments.
- Follow up on orders to ensure delivery by specified dates.
- Recommend packing or labeling requirements for orders.
- Resolve customer complaints within limits of authority.
- Enter ordered parts on sales orders and print pick tickets for such parts.
- May require forklift training.
- Develop relationships with coworkers to better understand safety processes and culture.
- Influence safety by evaluating performance, participating in safety meetings, targeting areas for improvement, and developing initiatives.
- Thoroughly knowledgeable of Safe Work Policy.
- High School diploma or better.
- Less than 3 years of experience in the field or related area.
Requirements:
- Ability to read technical manuals.
- Ability to interpret exploded diagrams of mechanical assemblies.
- Ability to troubleshoot and identify complex mechanical problems.
- Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
- Knowledge of Microsoft Office and Oracle.
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