Customer Service Representative

1 week ago


Belle Chasse, Louisiana, United States Marine Systems Inc Full time
Job Title: Customer Service Representative

Marine Systems, Inc. is seeking a highly skilled Customer Service Representative to join our team in Belle Chasse, LA. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service, processing customer requests, and ensuring timely delivery of products.

Responsibilities:
  • Process customer requests for quotes, including unit prices, shipping dates, and anticipated delays.
  • Verify customer credit ratings and apply to quotations or orders.
  • Enter customer orders and distribute copies to assigned departments and/or files as required.
  • Compute price, discount, and shipping charges as needed.
  • Initiate purchase requisitions and inform purchasing of back orders and special attention requirements.
  • Collaborate with production, sales, shipping, warehouse, and common carrier personnel to expedite or trace missing or delayed shipments.
  • Follow up on orders to ensure delivery by specified dates.
  • Recommend packing or labeling requirements for orders.
  • Resolve customer complaints within limits of authority.
  • Enter ordered parts on sales orders and print pick tickets for such parts.
  • May require forklift training.
Safety:
  • Develop relationships with coworkers to better understand safety processes and culture.
  • Influence safety by evaluating performance, participating in safety meetings, targeting areas for improvement, and developing initiatives.
  • Thoroughly knowledgeable of Safe Work Policy.
Qualifications:
  • High School diploma or better.
  • Less than 3 years of experience in the field or related area.

Requirements:

  • Ability to read technical manuals.
  • Ability to interpret exploded diagrams of mechanical assemblies.
  • Ability to troubleshoot and identify complex mechanical problems.
  • Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
  • Knowledge of Microsoft Office and Oracle.


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