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Customer Engagement Specialist

2 months ago

Belle Chasse, Louisiana, United States ICI New Orleans Full time

Join Our Team as a Client Support Representative
At ICI New Orleans, we pride ourselves on delivering an exceptional client experience that stands out in the industry. Our mission is to unite innovative products and solutions that empower businesses to enhance their brand presence. We are currently seeking a motivated and enthusiastic individual to fill the role of Client Support Representative, a key position in helping us reach our ambitious objectives.

Role Overview:
The primary responsibility of the Client Support Representative is to promote awareness of our company and its offerings while ensuring that our messaging is strategic and consistent across all channels. We are on a path of significant growth, expanding both our client base and our workplace culture. Our Client Support Representative team excels in fostering a positive and inclusive environment, collaborating effectively with our esteemed clients. We believe in recognizing and rewarding our employees' achievements through promotions, competitive compensation, and meaningful acknowledgment.

Key Responsibilities:

  • Engage with potential customers by providing insights into the products and services offered by our clients.
  • Develop lasting relationships with clients through excellent interpersonal skills and approachability.
  • Address inquiries regarding our services and articulate the advantages of our brand compared to competitors.
  • Collaborate in regular team meetings to devise strategies aimed at meeting customer acquisition targets and sales objectives.
  • Participate in training sessions for new products, services, or promotional offers to ensure accurate and current information is provided to customers.
  • Process customer orders with efficiency and precision.
Qualifications:
  • 0-2 years of experience in a customer-focused role is preferred.
  • A High School Diploma or equivalent is required.
  • A college degree is preferred but not mandatory.
  • Exceptional communication skills are essential.
  • A flexible approach to managing multiple responsibilities is necessary.
What We Offer:
  • A vibrant and diverse workplace culture.
  • Opportunities for professional growth and advancement.
  • Time off on all major holidays.
  • Travel opportunities and participation in company events.
  • A stable schedule and job security.
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