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Patient Services Representative
2 months ago
As a Healthcare Customer Service Representative at Gainwell Technologies, you will play a vital role in enhancing the health and well-being of our community's most vulnerable members. Your contributions will be essential in addressing business challenges and improving operational efficiency.
Your Responsibilities
- Deliver prompt, efficient, and friendly customer service by responding to incoming inquiries.
- Research and analyze customer concerns related to claims, eligibility, and financial matters to ensure successful resolutions.
- Provide comprehensive support to customers and direct requests to appropriate personnel when necessary.
- Assist callers with portal navigation, registration, password resets, and other technical issues.
- Maintain detailed documentation of calls, including concerns raised and actions taken.
- Utilize provided resources effectively to deliver accurate information.
- Collaborate professionally with team members and management while adhering to service level agreements (SLAs) and production targets.
Qualifications
- High school diploma or G.E.D. required.
- A minimum of two years of inbound telephone customer service experience is preferred.
- Strong organizational, analytical, and critical thinking skills, with a keen attention to detail.
- Proficient in using personal computers and applications such as Outlook, Microsoft Word, and Excel.
- Ability to solve technical issues over the phone and manage multiple tasks in a fast-paced environment.
- Experience in the healthcare sector, particularly with Medicaid, is highly desirable.
Work Environment
- This role may initially allow for remote work but will require on-site presence as directed.
- Candidates must reside within a specified distance from the workplace.
- Availability for an 8-hour shift during standard business hours is essential.
Compensation and Benefits
- The pay range for this position is competitive and may vary based on several factors.
- Gainwell Technologies offers a flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
- Opportunities for leadership and technical development are available to enhance your skills.
Join Gainwell Technologies, where collaboration, innovation, and inclusion drive our success. We are committed to fostering a diverse and equitable workplace.
