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Patient Service Representative

2 months ago


Greenfield, Massachusetts, United States Baystate Health Full time

Job Summary

Baystate Health, a leading healthcare provider in Western Massachusetts, is seeking a highly skilled Patient Service Representative to join our Multispecialty Team in Greenfield. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.

Responsibilities

  • Greet patients and families, ensuring a warm and welcoming experience
  • Manage patient check-in and check-out processes, including verifying insurance information and collecting copays
  • Assist with scheduling appointments and managing patient records
  • Provide excellent customer service, responding to patient inquiries and resolving issues in a timely and professional manner
  • Collaborate with healthcare teams to ensure seamless patient care and communication

Requirements

  • High School diploma or equivalent required
  • Great interpersonal skills and ability to work in a fast-paced environment
  • Medical terminology and basic math skills
  • Experience in a medical office setting preferred

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Baystate Health

Baystate Health is a leading healthcare provider in Western Massachusetts, dedicated to delivering high-quality patient care and advancing the health and well-being of our communities. We are committed to diversity, equity, and inclusion, and strive to create a workplace culture that values and respects all employees.