Field Support Technician

1 week ago

Johnston, United States TEKsystems Full time

Description:

In this role, the Information Specialist delivers a high level of proactive and operational support for a diverse technical environment at our client's Johnston, RI Campus. .

• High level of knowledge in supporting a Windows based client computing environment

• Ability to install and configure tablet, laptop, desktop and server computers, printers, and other peripherals.

• Robust hardware troubleshooting skills and significant user support experience in enterprise-wide organizations using automated deployment tools

The person in this position is constantly in direct contact with a large number of users across all levels of the organization. The incumbent must deal effectively with multiple concurrent problems with only limited direct supervision. As such, determination of the highest immediate priority(s) and the most expedient course(s) of action may be required several times during the workday. The incumbent is responsible for all of our client's owned devices that are directly or indirectly connected to the computing environment. The resource also acts as a liaison between the corporate Information Services team and works to ensure stable on-going operations of our client's Infrastructure.

In addition to the soft skills above, the following technical skill sets will be required:

• High level of knowledge in supporting a Windows based client computing environment

• Ability to install and configure tablet, laptop, desktop and server computers, printers, and other peripherals.

• Robust hardware troubleshooting skills and significant user support experience in enterprise-wide organizations using automated deployment tools

• Demonstrates a broad range of technical knowledge to provide solutions and assist others. Successfully performs information technology practices including implementing and supporting products and services that meet or exceed the expectations of our client's employees and customers.

• Ability to effectively work with corporate and/or international information technology staff to ensure a stable working environment in areas including, but not limited to, client/server computing infrastructure, telecommunication, network infrastructure, back-end servers and application support.

• A plus would be knowledge of Collaboration & Audio Video technology – Smart Board /Microsoft Surface Hub/Cisco Video Conferencing/Crestron. Ability to provide 2nd level support of similar equipment throughout our client's Environment.

Skills:

Desktop, Support, AV support, Windows 10, Troubleshooting, Windows, Active directory, Customer service, Imaging, Hardware, Technical support, Help desk, Windows 7, Office 365, Deployment, Help desk support

Top Skills Details:

Desktop,Support,Windows 10,Troubleshooting,Windows,Active directory,Customer service,Imaging,Hardware,Technical support,Help desk,Windows 7,Office 365

Additional Skills & Qualifications:

The ideal candidate will demonstrate the following core soft skills:

• Highly Motivated

• Excellent customer service and interpersonal skills.

• Well-developed and effective oral and written communication skills.

• Ability to successfully interact with all levels of the our client's Organization

• Ability to work autonomously with minimal supervision or in a team environment and an ability to balance conflicting priorities.

• Ability to determine priorities, develop local strategies, procedures, and work practices, and manage small scale localized projects.

• Excellent organizational skills.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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