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Security Operations Manager

2 months ago

Kansas City, Missouri, United States Linda Hall Library Full time
Job Summary

The Linda Hall Library is seeking a highly skilled Security Operations Manager to join our team. As a key member of our security team, you will be responsible for developing and implementing comprehensive security protocols to safeguard our premises, collections, staff, and patrons.

Key Responsibilities
  • Develop and implement security protocols to mitigate potential threats and ensure a safe and welcoming environment for all stakeholders.
  • Conduct regular security audits, inspections, and risk assessments to identify and address potential security risks.
  • Respond to internal and external security incidents and emergencies, and liaise with law enforcement and other external agencies as required.
  • Enforce the Library's Patron Code of Conduct and escort trespassers and other unwelcome parties off the premises.
  • Conduct thorough investigations of security incidents, document findings, and maintain the incident reporting system.
  • Administer and enforce practices and policies for physical security systems, including alarms, security cameras, and access control.
  • Maintain and update security procedures and documentation, and stay informed about security trends and best practices.
  • Promote a culture of safety and security by providing ongoing security awareness training and education to staff.
  • Oversee the work of contracted security guards and manage multiple security vendors, including equipment services.
  • Prepare and present detailed security reports and statistics to senior management and stakeholders.
Requirements
  • Bachelor's degree in security management, criminal justice, or related field, or an equivalent combination of education and experience.
  • Minimum of five to seven years of experience in security management, preferably within a public-facing organization such as a library, museum, or educational institution.
  • A Class B license with the City of Kansas City is required or must be obtained within the first 90 days of employment.
  • Demonstrated knowledge of security principles, practices, systems, and technologies, evidenced by previous job experience, certifications, or training.
  • The ability to work a full-time schedule between 8:00 - 5:00 p.m., with flexibility for some evenings and weekends.
  • Proficiency in Microsoft Office and other relevant software applications, such as security management systems or incident reporting software.
Competencies
  • Risk Management: Identifies, assesses, and mitigates risks.
  • Process Design: Creates practical, efficient, and effective workflows and processes.
  • Observational Skills: Exhibits the ability to accurately notice, recognize, and describe relevant details in the environment or behavior of others.
  • Technical Acumen & Learning: Understands technical concepts relevant to the field and is proficient in required tools and applications.
  • Consulting: Provides expert advice and solutions to address challenges, improve processes, and drive positive outcomes.
  • Composure: Maintains calmness and professionalism under pressure or when facing challenging circumstances.
  • Discretion: Demonstrates the ability to handle sensitive situations or privileged information with tact and confidentiality.
  • Integrity: Is honest in dealings and demonstrates a consistent adherence to strong moral and ethical principles.
  • Prioritization: Effectively ranks and organizes tasks and work based on importance, urgency, and impact.